Last Update: August 20, 2020
Table of Contents:
2. Amendments to the terms of service and other sites
6. Intellectual Property Rights
7. Code of Conduct
8. User Generated Content
9. Virtual Goods, Purchases, Billing
10. Epilepsy Warning
11. Game Community
12. Consumer Rights
13. Termination of the Terms of Service
14. Assignment of the Terms of Service
15. Built – In Tracking Features
16. Dispute Resolution
17. Contacts, Emails and Notifications
1.1 These terms of service (hereinafter the “Terms of Service”) is the legal agreement that governs the relationship between You (as the user of certain services) (hereinafter “You” in all forms) and the company SCOREWARRIOR LIMITED (HE348535) whose principal place of business is at: 16 Spyrou Kyprianou Avenue, Divine Clock Tower, 1st floor, 3070 Limassol, Cyprus (hereinafter the “Company” and/ or “we” in all forms) in relation to:
1. our online game Total Battle and its localized versions Triumph: Dawn of Power and Триумф: Рождение империй (hereinafter the “Game”). The Game is available through the following means:
a. our website totalbattle.com and/or triumph.totalbattle.com (hereinafter the “Site”);
b. our mobile application of the Game (hereinafter the “Mobile Application”);
c. our downloadable clients of the game: Desktop client and Steam™ client (hereinafter the “Game client”);
d. our game in Facebook™ App center (hereinafter the “Facebook™ App”);
2. any other services we may provide to You in relation to the Game in accordance with these Terms of Service, including but not limited to support service and premium service (hereinafter collectively the “Services”).
WE DO NOT KNOWINGLY COLLECT PERSONAL INFORMATION ABOUT PERSONS UNDER THE AGE OF 16 IN CASES WHERE WE CAN CONTROL IT. FOR EXAMPLE, IT IS NOT POSSIBLE TO CONTROL INFORMATION THAT IS COMMUNICATED TO US ONLINE. IN ANY EVENT, IF WE FIND THAT WE HAVE COLLECTED ANY PERSONAL INFORMATION FROM A PERSON UNDER THE AGE OF 16 (IN ACCORDANCE WITH ARTICLE 8 OF THE REGULATION), WE WILL DELETE THE INFORMATION FROM OUR RECORDS IMMEDIATELY AND WE WILL TERMINATE THE ACCOUNT (IF ANY). IF YOU BELIEVE WE MAY HAVE COLLECTED INFORMATION FROM A PERSON UNDER THE AGE OF 16, PLEASE CONTACT US.
1.4 You are not allowed to accept these Terms of Service if:
a. You are not lawfully entitled to use either the Site, the Game client, the Mobile Application, Facebook™ App, the Game and/or the Services under any law applicable in the country in which You are located or residing;
b. You are not of the legal age to form a binding agreement with us;
c. You do not agree to these Terms of Service;
d. We have previously banned you from using Our Services.
a. reflect changes in the applicable law;
b. reflect changes in the composition / content of the Game and/ or the Services;
c. reflect changes in the way, how we collect, use and store your personal information (in any case ensuring compliance with the applicable data protection law);
d. make sure that the Community Rules protect interests of the community of the users of the Game
4.1 Please, be aware that the use of the Game and the Services shall be at Your own sole risk. The Game and the Services are provided on the “as is” and “as available” basis. We assume no liability and provide no warranties of any nature thereof, including but not limited to the implied warranties of merchantability and fitness for any particular purpose.
4.3 The Company shall not be liable for any delay or failure of the Game and/ or the Services resulting from the causes outside the reasonable control of the Company, including without limitation any delay or failure of the Game and/ or the Services due to unforeseen circumstances or causes beyond the control of the Company, among others, acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes or shortages of transportation facilities, fuel, energy, any other resources or materials or labor.
Additionally, we do not guarantee that:
a. the Game and/ or the Services will meet Your expectations and/ or requirements;
b. the quality of any products, services, information or other materials purchased or obtained by You through or in any relation to the Game or the Services will meet Your expectations and/ or requirements;
c. the Game and the Services will be uninterrupted, timely, virus-free, error-free or such defects will ever be corrected;
d. the use of the Game and/ or the Services will be absolutely secure;
4.4 We are constantly working on further development of the Game and the Services in order to make the gameplay enjoyable for you. This means that from time to time we introduce upgrades and improvements in the gameplay, features, graphics, technical infrastructure etc. We don’t guarantee that such upgrades and improvements won’t change Your experience of using the Game and/ or the Services.
4.5 Please note that our Game is a work of fiction. All names, characters, places, events and incidents in the Game are used in a fictitious manner. Our primary priority is to respect equally the rights and dignity of all human beings, irrespective of nation, race, culture or religious, sexual orientation or gender identity. Therefore, any resemblance to real word events or people is purely coincidental and bear no reference to any nation, race, culture or religious, sexual orientation or gender identity. Our game is available in countries all over the word and its important our players of all backgrounds to feel safe and comfortable on our platform.
4.6 PLEASE NOTE THAT DOWNLOADING OR ANY OTHER OBTAINMENT OF ANY MATERIALS WHILE USING THE GAME AND/ OR THE SERVICES SHALL BE DONE ON YOUR OWN SOLE RISK. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICES, INSTALLED SOFTWARE AND/ OR OPERATION SYSTEMS AND/ OR ANY LOSS OF DATA THAT MAY RESULT FROM OBTAINING ANY SUCH MATERIALS.
5.1 In order to use the Game and the Services You have to create an account (hereinafter the “Account”). By using Your Account You may access the Game and Your progress in the Game through the Site, Game Client, Facebook™ App and the Mobile Application.
5.2 You are not permitted to share Your Account with anyone. You are not permitted to sell or transfer Your Account to anyone. You must keep all information relating to your Account confidential. At no time should you disclose your Account ID or password to anyone. This includes your friends, children, spouses, co-workers etc. In case You grant access to Your Account to third parties You will still be solely responsible for all actions carried out by these third parties, including any purchases, loss, service charges or other changes to your Account whether or not performed and authorized by you.
You are responsible for keeping Your Account secure from third parties. Under no circumstances should You disclose password from Your Account to third parties You must ensure that you secure your Account, computer, mobile phone or other device from third party.
Note that our representatives, including the support team, will never ask You for Your Account password.
Please notify us immediately if any of the following occurs:
a. any unauthorized use of Your Account;
b. any hacking tools have been used or might be used in relation to either the Game, the Account or the Services.
We have the right to suspend your Account following the receipt or a reasonable suspicion of any legal notice addressed to you or us in connection to your Account and/or your activities; or in case of any legal proceedings commenced by you against us.
6.1 Intellectual Property is a term which gives the creator certain exclusive rights to a distinct type of creative design, literary and artistic works, symbols, names and images. The Site, the Game client the Mobile Application, the Game and Facebook™ App contain a lot of different materials and assets, including but not limited to technology, software, interfaces, design, forum posts, chat posts, profiles, messages, links, e-mails, graphics, texts, images, videos, sounds and music (hereinafter collectively the “Content”). The Content and all intellectual property rights connected thereto (hereinafter the “IP Rights”) are owned by us (or by our affiliates and partners as applicable). You agree that the intellectual property rights in Services are licensed, not sold to you, and that you have no rights other than the right to use the Services in accordance with the terms and conditions of this agreement.
6.2 As long as these Terms of Service are in force between You and us, we grant you a personal (meaning that you may not use the Content for any commercial purpose), limited(meaning that you can only use the Content for the purposes we set out in these Terms of Service), non-exclusive(meaning that we can grant the same and similar licenses to other people as well), non-transferable(meaning that the license is only for your benefit and you may not transfer or sub-license any of the rights that we grant to you to any other person), non-sublicensable, revocable(meaning that we can terminate this license in certain circumstances, which are explained further below) license so that You can access, view and use the Game and/ or Services.
6.3 You must not download (except as part of the proper use or operation of the Game or the Services), copy, edit, publish, post, distribute, print, reproduce, modify, adapt, transfer, disseminate, remove, obscure, pattern, lease, sell, transmit, rent, copyright, trademark or make any commercial use of any content (fully or partially) available in the Game, on the Site, in the Game client, in the Facebook™ in the Mobile Application or the Services, unless we expressly authorize You to do so in writing.
6.4 The Service is protected by copyright laws throughout.
6.5 If you copy or download any part of Trade Marks in breach of this agreement, your right to use the Services will stop immediately and you must, return or destroy any copies of the materials you have made. All title, rights and interest in and to the Service (including without limitation any games, titles, computer code, concepts, characters, character names, artwork, animations, stories, dialogue, themes, objects, catch phrases, sounds, musical compositions, audio-visual effects, moral rights, documentation, methods of operation, in-game chat transcripts, character profile information, recordings of games played using a Company’s game client, and the Company’s game clients and server software) are owned by the Company. If at any time a violation of the above mentioned is performed, then it will result in the immediate revocation of your limited license and may subject you to liability for violations of law.
6.6 We do not guarantee that any of the Content will be available at all times, in all countries and/or all geographic locations, or at any given time or that we will continue to offer any particular Content for any particular period of time.
6.7 We may have to change or update the Content from time to time.
7.1 When You access and use the Game and the Services You agree to comply with the Rules of the Conduct included in the Community Rules and with the following requirements:
a. You will not attempt to obtain login information or access another user’s account without permission or collect or harvest personal information from other users;
b. You will not exploit, distribute or publicly inform other users of any error, miscue or bug of the Game which provides for an unintended advantage or allows impersonation of another person, including by use of automated collection mechanisms such as clear graphics interchange formats ("gifs"), cookies, or similar technology;
c. You will not harass, threaten or bully any other users, nor post or submit any abusive, threatening, bullying, harassing, obscene, defamatory, offensive, libelous, racially, religiously, sexually or pornographic or illegal content, or content that infringes or violates the rights of someone else including the Company’s employees, including the Company’s customer service representatives, or impersonate any other person;
d. You will not use the Game or the Services for any unauthorized commercial purpose, including but not limited to commercial advertisement or solicitation (such as chain letters, junk e-mail, “spam,” or other repetitive messages).
e. You will not use the Game for performing services for payment, such as leveling up or item collection services.
f. You will not use or design cheats, exploits, automation software, bots, hacks, mods or any unauthorized software designed to modify or interfere with the Game experience.
g. You will not remove or obscure any proprietary notices within the Game.
h. You will not disrupt or attempt to disrupt the Game or any other person’s use or enjoyment of the Game.
i. You will not attempt to gain unauthorized access to the Game, to accounts registered to others, including by circumventing or bypassing robot exclusion headers or security mechanisms for the Game.
j. You will not use any service or software that accesses, intercepts, "mines," or otherwise collects information from the Game or that is in transit from or to the Game.
k. You will not make any automated use of the Game or take any action that imposes an unreasonable burden on our infrastructure.
l. You will not use any software, technology, or device to send content or messages, scrape, spider, or crawl the Game, or harvest or manipulate data from the Game.
m. You will not improperly use our support services, including by submitting false reports.
n. Except where permitted by law or relevant open source licenses, you will not modify, reverse engineer, decompile, disassemble, decipher or otherwise try to derive the source code the Game.
o. You will not copy, modify or distribute content from the Game except as specifically authorized by us.
p. You will not advocate, promote, encourage, or otherwise facilitate any illegal behavior, including but not limited to the use of illegal drugs, unlawful gambling or theft. Furthermore, You will not use Services for any unlawful purpose or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, including viruses, or harmful data, into Services or any operating system;
q. Create an Account if you are under the age of 16;
r. Act or allow any behavior that violates the rules of the Third Party Platform, provided that the access to the Service made through such a platform;
s. Create an Account using a false identity or information, or on behalf of someone other than yourself
t. Have an Account or use the Service if you have previously been removed by the Company, or previously been banned from playing Our game;
u. Collect or harvest any information about other users;
v. Use features of the Site or Service for anything other than their intended purpose;
w. Interfere with or disable any security-related features of the Site or Service, or any part thereof, including any Service available on or through any Third-Party Platforms;
x. Engage in any other prohibited conduct;
7.2 Taking into consideration the constant development of the Game and the environment it operates in, for the reasons of safeguarding the idea behind the Game and the comfort of the Users of the Game, as well as for the reason of preserving the common morally established norms of behavior, the Accounts of the Users that fail to comply with this code of conduct may result in issuance of a warning by the Company or temporary or permanent suspension of your Account, without being given the explanation and/or informing the appropriate authorities. In the event of a breach of any of the above, We will decide at its sole discretion what actions, if any, it will take.
7.3 If you find something offensive or if you encounter another user who is not complying with this Terms of Service and/ or the Rules of Conduct, please bring it to our attention by contacting our support at firstname.lastname@example.org
8.1 The Game and certain Services permit You to create and/ or upload materials, which You have created, such as, including but not limited to, posts, notes, sounds, images, chat messages and profile content associated with Your Account (hereinafter the “User Generated Content” or “UGC”).
8.2 We do not pre-screen, approve, endorse or own Your UGC (as well as UGC of other users of the Game), which You have uploaded or made available to other users via the Game or the Services. You create, download and use User Generated Content at Your own risk. Still by uploading or making available Your UGC via the Game or the Services You grant us a non-exclusive, transferable, sublicensable, worldwide, irrevocable license to store, publish, print, distribute, reproduce, copy, fix, perform, adapt, modify, transfer and use for commercial purposes (including but not limited to the use in for advertisement purposes) Your UGC without any notice or further compensation to You.
8.3 We may or may not regulate User Content and do not guarantee the accuracy, quality, or integrity of any User Content made available via the Service. By using the Service, you acknowledge and accept that You may be exposed to material You find offensive or objectionable.
8.4 If You upload or make available Your UGC to other users via the Game or the Services, You among other agree and comply to the following:
a. any part of the UGC, which comprises, incorporates or otherwise relates to any of our IP Rights becomes and remains our property;
b. You must not upload or make available to other users any materials that belong to the third parties unless You have been expressly authorized by such third parties to do so;
c. You must not upload any UGC which infringes the intellectual property rights, privacy or any other rights of the third parties or which is illegal or breaches these Terms of Service;
d. Your UGC must comply with applicable law and must not contain any materials which may be considered illegal, offensive or defamatory towards the third parties or us, and/ or which could cause any reputational loss or embarrassment to us;
e. Except where prohibited by law, You waive and agree not to assert any moral rights or similar rights You may have in Your UGC against us;
f. You are solely responsible for Your UGC;
g. if You create and/ or upload any UGC, You are responsible and liable for it. We may not bear any liability or responsibly for Your UGC, nor do we provide any support for the UGC;
h. You must not in any way claim or suggest that any UGC is endorsed, supported by, or affiliated with us;
i. if You contravene any of these conditions, We reserve the right to suspend or permanently remove availability of Your UGC and to take any other steps which We consider appropriate;
j. If You have an idea or information that You would like to keep confidential and/or do not want others to use, do not Make it Available on the Service. It is specifically clarified, that We cannot guarantee that other Users will not use the ideas and information that You share and We shall have no responsibility to evaluate, use or compensate You for any ideas or information You may choose to submit. When You disclose information or rely on any information in the Forums, You do so at your own risk.
k. The UGC You will upload will be free of viruses, adware, spyware, worm or other malicious code;
l. We reserve the right to edit, move, block, disable, remove (temporary or permanently) or take any other actions We consider appropriate in respect to Your UGC which we believe is against/ does not fulfill any of the conditions above. We do keep records of history of Your interactions with in the Service and communications (including without limitation chat text), when You are using the Service. By entering into these Terms of Service, You give us your irrevocable express consent to such monitoring and recording. You acknowledge and agree that You have no expectation of privacy concerning the transmission of any User Content, including without limitation chat text or voice communications.
9.1 The access to the Game and basic gameplay features is free of charge. However, the Game may permit You to purchase premium content, including but not limited to rights to use virtual items, access to additional features and additional in-game services (hereinafter collectively the “Virtual Goods”). Please note that You purchase only the rights to use the Virtual Goods, whilst the Virtual Goods, at all times remain in the property of the Company. In order to purchase the Virtual Goods, when using the Game through the Site, You need the Account.
9.2 Before purchasing the Virtual Goods from us You among other must ensure that:
a. You either are at least 18 (eighteen) years old or older if required by the applicable law or, if You are under age of 18 (eighteen), that Your parent or legal guardian has agreed to and accepted the respective purchase and these Terms of Service on Your behalf;
b. You or the person conducting the respective purchase on Your behalf is the authorized Account holder for the Account from which You or the other person is conducting a purchase or You or the other person is authorized to use the particular payment details (i.e., credit card);
c. all information You submit is true and accurate;
d. You agree to pay all the fees, commissions and charges associated with Your purchase.
9.3 When conducting online purchases in the Games, You agree that the process of executing these purchases will start immediately and accept that You will lose any right to withdraw Your purchase once the purchase is processed.
9.4 In case Your account becomes closed, terminated, suspended, modified, or deleted for any reason, at our sole and absolute discretion, or if We discontinue Our Games, You forfeit any and all Virtual Currency and Virtual Items earned or purchased. We are under no obligation to compensate You or anyone else for any resulting losses.
9.5 The prices for the Virtual Goods are set in euros, US Dollars or other currency applicable to the country You are located at and are displayed either in the description of the corresponding Virtual Goods or on the “Buy” button. To conduct a purchase, You should click on the “Buy” button.
After clicking on the “Buy” button You will be offered to choose a payment method and enter respective payment details. We support payments with Visa™, MasterCard™, Maestro™ debit/credit cards along with a number of other payment methods applicable to Your region.
PLEASE NOTE THAT WE DO NOT STORE ANY OF YOUR PAYMENT DETAILS ON OUR SERVERS. THE COMPANY ITSELF DOES NOT PERFORM ANY PROCESSING OF THE PAYMENTS. PROVISION OF PAYMENT PROCESSING IS PERFORMED SOLELY BY THE THIRD-PARTY PLATFORMS, SUCH AS APPLE (IOS), GOOGLE (ANDROID), DESKTOP AND STEAM CLIENT, FACEBOOK. IF YOU ARE PLAYING OUR GAMES ON SUCH PLATFORMS, YOU MUST ALSO COMPLY WITH ALL TERMS AND CONDITIONS SET BY THOSE THIRD PARTY PLATFORMS. THE CHARGING AND BILLING IN SUCH GAMES ARE SUBJECT TO RULES OF THE THOSE PLATFORMS. SCOREWARRIOR LIMITED DISCLAIMES ANY LIABILITY OF ANY NATURE FOR SUCH PLATFORMS’ ACTIONS.
IF OUR ASSOSCIATE PAYMENT SERVICE PROVIDER BRINGS TO OUR ATTENTION THAT THE INFORMATION YOU PRIVIDED, PERSONAL AND/OR FINANCIAL IS UNTRUE, INACCURATE OR INCOMPLETE, WE HAVE THE RIGHT TO ANNUL RELATED FINANCIAL TRANSACTIONS, TO REVOKE ALL ASSOCIATED SOFTWARE LICENSES ACQUIRED VIA SUCH TRANSACTIONS AND TO REFER TO APPROPRIATE AUTHORITIES THE DETAILS OF SUCH INCIDENTS.
Before You confirm Your purchase by clicking on any button concluding the purchase process or by fulfilling another action (e.g. sending a message), You must carefully review Your purchase details, including but not limited to the selected payment method and total price including all applicable taxes and charges. If You find any errors, You should correct them or cancel the purchase.
PLEASE NOTE THAT WE DO OUR BEST TO PROCESS AND COMPLETE YOUR PURCHASES AS FAST AS POSSIBLE, BUT UNDER CERTAIN CIRCUMSTANCES WE MAY NEED UP TO 72 (SEVENTY TWO) HOURS TO COMPLETE YOUR PURCHASE. SUCH CIRCUMSTANCES AMONG OTHER MAY INCLUDE YOUR INTERNET CONNECTION FAILURE AT THE MOMENT YOU CONCLUDE THE RESPECTIVE PURCHASE, ERRORS AND/ OR CONNECTION FAILURES ON THE SIDE OF THE PROVIDER OF THE PAYMENT SERVICES ETC.
In most cases the said period of 72 (seventy-two) hours is enough for the providers of the payment services either to process Your payment (so we can complete it) or automatically refund the full price of Your purchase. In case none of the above has happened after the expiration of the said 72 (seventy-two) hours, please contact our support at email@example.com.
9.6 Please be aware that in respect to the Virtual Goods we reserve the following rights:
a. to offer different sets and/or prices for the Virtual Goods available for purchase for different users of the Game;
b. at any time in our sole discretion to modify the sets and/ or prices of the Virtual Goods available for any user of the Game;
c. to decline Your request to acquire the Virtual Goods for any reason.
Additionally, also the following rules among others apply to the Virtual Goods:
a. the Virtual Goods may be redeemed for other Virtual Goods only where permitted in the Game;
b. once You have purchased Virtual Goods, those Virtual Goods are non-refundable and non-exchangeable (whether or not You use them), unless otherwise expressly stated in these Terms of Service or required by applicable law;
c. Any applicable fees and other charges on Your Account for Services fully provided by Us are not refundable, except as set forth in these Terms of Service, or as it is required under the applicable law.
d. You cannot sell or transfer the Virtual Goods to anyone, unless otherwise permitted in the Game and such actions are carried out in a special in-game interface;
f. You may only acquire the Virtual Goods from us or other users of the Game via special interface inside the Game;
j. the Virtual Goods cannot be exchanged for cash or any other goods or services, except other Virtual Goods as permitted in the Game.
10.1 Some people are susceptible to epileptic seizures or loss of consciousness when exposed to certain flashing lights or light patterns in everyday life. Such people may have a seizure while watching television images or playing certain video games. This may happen even if the person has no medical history of epilepsy or has never had any epileptic seizures. If You or anyone in Your family has ever had symptoms related to epilepsy (seizures or loss of consciousness) when exposed to flashing lights, consult Your doctor prior to playing.
10.2 We advise that parents should monitor the use of the Game by their children. If You or Your child experiences any of the following symptoms: dizziness, blurred vision, eye or muscle twitches, loss of consciousness, disorientation, any involuntary movement or convulsion, while playing the Game, DISCONTINUE THE USE OF THE GAME IMMEDIATELY and consult Your doctor.
10.3 Some individuals may experience discomfort (such as motion sickness, dizziness, or eyestrain) when playing the Game. If You experience such discomfort, stop playing and rest until it has subsided. Consult a doctor if the discomfort continues.
10.4 Precautions to take during the use of the Game:
a. do not stay too close to the screen. Sit a good distance away from the screen;
b. preferably play the game on a small screen;
c. avoid playing if You are tired or have not had much sleep;
d. make sure that the room in which You are playing is well lit;
e. rest for at least 10-15 minutes per hour while playing the Game.
11.1 At some of Our Sites we expressly designate certain Content such as game-related images, graphics or artwork and trade marks as being “for community use” (In these Terms of Service We refer to this specifically designated Content as “Community Content “).
11.2 We grant You a non-exclusive, revocable, personal, non-transferable and limited license to reproduce and redistribute Community Content on Our games Community. This license is conditional upon You complying with the following provisions:
a) You acknowledge and agree that We retain ownership of the Community Content and have the right to amend, delete, add to or otherwise modify any of it at any time;
b) You agree to include the Company’s trade mark, copyright or other proprietary rights notices when displaying Community Content if We request You to do so and in the manner that We request You to do so;
c) except as expressly permitted in these Terms of Service, You shall not rent, lease, reproduce, modify, translate the Community Content, or make an adaptation of (including without limitation fiction or visual art), or in any way exploit, any of the Content without Our express written permission.
If You fail to comply with any of the terms set out in this section, We reserve the right to terminate Your license over the Community Content and also to close Your Account in accordance with section 13 “ Termination of the Terms of Service”.
If any of the provisions of these Terms of Service regarding the consumer rights contradict any of the provisions of the applicable consumer protection law, the respective provisions of these Terms of Service shall not be applied.
We reserve the right to suspend Your Account either temporarily or permanently for any reason. Permanent suspension will also mean that we close Your Account and terminate these Terms of Service between You and us.
If Your Account is suspended (or blocked) temporarily, You will not be able either to access Your Account or use the Game and the Services for the period of suspension.
If Your Account is suspended (or blocked) permanently, You will never be able either to access it or use the Game or any of the Services. We may also prohibit You from accessing or using the Game or any of the Services in the future.
Account suspension doesn’t grant You the right for any refunds and/ or compensations even if at the time of the suspension You have had any unused Virtual Goods.
We reserve the right to terminate any Account that has been inactive for 30 days, if that account was registered 90 days ago or more, no purchases have been made from that account and if the User didn’t reach a certain level on the Game. We are under no obligation to compensate You for any such loses or results.
Additionally, we reserve the right to terminate any Account that has been inactive for 5 years even if purchases have been made from that account and regardless of the level reached on the Game. We have no obligation or responsibility to and will not reimburse or refund You for any unused Virtual Good lost due to such termination. Upon such termination Your personal information will be
destroyed, and we won’t be able to restore them.
If You believe that Your Account has been suspended in error, please contact our support at firstname.lastname@example.org.
You may close Your Account and terminate these Terms of Service at any time without a cause by contacting our support at email@example.com.
Please note that in case which you try to communicate with our support via email, you will be prompted to complete the verification procedure whereas you select the in-game ‘’support’’ button so that you can verify your in-game identity.
As soon as the above process is completed, you will be asked to confirm the deletion of your account and will be notified as soon as it takes place.
Kindy note, that in case which you confirm the deletion, your account will be deleted in 45 days from the initial confirmation rendering impossible the reactivation of your deleted account.
However, if you access your account during these 45 days, your account will be reactivated.
PLEASE NOTE THAT YOUR GAME PROGRESS AS WELL AS ALL PURCHASED VIRTUAL GOODS ARE DIRECTLY LINKED TO THE EXISTENCE OF YOUR ACCOUNT. IF YOU DECIDE TO CLOSE YOUR ACCOUNT AND TERMINATE THESE TERMS OF SERVICE OR IF WE TERMINATE YOUR ACCOUNT FOR ANY REASON MENTIONED ABOVE, YOUR PROGRESS AND PURCHASED VIRTUAL GOODS WILL BE LOST FOREVER AND WE WON’T BE ABLE TO RESTORE THEM EVEN IF YOU CHANGE YOUR MIND AFTERWARDS.
In case You choose to close your account and terminate these Terms of Service, you won’t be entitled to any refunds or compensations even if at the time of such a closure you have had unused Virtual Goods.
Upon termination of these Terms of Service the Company will take all reasonable steps to destroy or de-identify Your personal information. You acknowledge that some information about You may be retained where required by applicable law or for data back-up purposes.
14.1 You may not assign any rights or obligations under the Terms of Service or Policies without our prior written consent, and any unauthorized assignment and delegation by You is ineffective.
14.2 We on the other hand can assign or delegate these Terms of Service and/ or other Policies, in whole or in part, to any person or entity at any time with or without Your consent.
We need to have built-in tracking system/features which help us improve our services, In order to collect information on how you use the Games. But we track only your game activities and nothing outside the Games.
16.1 These Terms of Service are governed by the laws of Cyprus and EU Law.
In the event of any controversy or claim arising out of or relating to these Terms of Service, including their existence, validity, termination or breach thereof, we and You shall consult and negotiate with each other and thus attempt to reach a satisfactory solution. If a satisfactory solution is not reached in mutual negotiations, the dispute shall exclusively be settled by the courts of general jurisdiction of Cyprus in accordance with the laws of Cyprus and EU Law
16.2 For disputes arising between us and You, or any other user of the Game, and not settled in mutual negotiations You and we agree that we can only bring a claim against each other on an individual basis. Neither You nor we can bring a claim as a plaintiff or class member in a class action, consolidated action, or representative action.
17.1 Please address all Your questions, complaints or comments regarding these Terms of Service to our Support at: firstname.lastname@example.org.
Please note that we are always looking forward to providing support to you in relation to technical problems / difficulties that you may encounter while using the Game. However, please be aware that the technical support is available solely during the working hours of the technical support team and might take extra time to revert back to your query, whereby the technical support might not meet your expectations.
17.2 Please note that we may occasionally send you the emails with offers, promotions, and/or information of interest. To opt out from receiving the emails from us, please follow the unsubscribe instructions contained in the relevant emails or contact us at email@example.com. Our applications may also send notifications to your phone.
Last Update: August 20, 2020
3. Who is the Data Controller
4. Age Restriction
5. Information We Collect and How
6. Purpose of Processing Personal Data
7. Legal Basis for Processing Personal Data
8. Retention Period
9. The Security of Your Personal Data
10. Information We Share - Data Transfer
12. Your Rights
13. Do not track signals
14. Contact Us
15. National Data Protection Authority in Cyprus
16. Links to other Websites
a. our website totalbattle.com (hereinafter the “Site”);
b. our mobile application of the Game (hereinafter the “Mobile Application”);
c. our downloadable clients of the game: Desktop client and Steam™ client (hereinafter the “Game client”);
d. our game in Facebook™ App center (hereinafter the “Facebook™ App”);
and any other Services related to the game offered by SCOREWARRIOR LIMITED (HE348535 Republic of Cyprus) established at: 16 Spyrou Kyprianou Avenue, Divine Clock Tower, 1st floor, 3070 Limassol, Cyprus (hereinafter the “Company” and/ or “we” “our”, “us”) and regulates how we collect, use, process and treat your personal information when searching information about the game or registering, creating an account and playing the game.
1.3 An overall principle is that we do not collect more information than is reasonably necessary to provide you with the best user experience.
For the purposes of this Policy:
a. “personal data” means data that relates to you as an identified or identifiable natural person.
b. “data subject” (or User) is any living individual who is using our Service and is the subject of Personal Data.
c. “processing” means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;
d. “data controller” means the natural or legal person, public authority, agency or other body which determines the purposes and means of the processing of personal data;
e. “data processor” means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the data controller.
f. “usage data” is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
g. “cookies” are small pieces of data stored on your device (computer or mobile device).
h. GDPR is the EU General Data Protection Regulation 2016/679.
For the purposes of the relevant data protection legislation, the data controller is the legal person “Scorewarrior Limited”, a Cyprus company, having its registered office at 16, Spyrou Kyprianou Avenue, Divine Clock Tower, 1st Floor, 3070 Limassol, Cyprus, phone +357 25 211 945, e-mail: firstname.lastname@example.org.
We do not knowingly collect personal information about persons under the age of 16 in cases where we can control it. For example, it is not possible to control information that is communicated to us online. In any event, if we find that we have collected any personal information from a person under the age of 16 (in accordance with Article 8 of the Regulation), we will delete the information from our records immediately and we will terminate the account (if any). If you believe we may have collected information from a person under the age of 16, please contact us.
5.1 We collect information about you directly from you, automatically through your use of our Service and from third parties. We may combine the information that we collect about you from these various sources.
5.2 Information you give us directly / Personal Data: When you are using the Game or by corresponding with us by email or otherwise, you may give us information about you. This includes but not limited to information you provide when you register to use the Game, subscribe to our Service, or when you report a problem with our Game. The information you give us may include:
a. Your email address;
b. Your first and last names and/or username and user ID;
c. Your date of birth;
d. Your gender;
e. Your location and time-zone;
f. Your address;
g. Desired payment method, amounts, payment terms, name and surname, place, telephone, e-mail during payment, full credit card details/ IBAN, data of depositor if defers from the payee;
h. Interface display language;
i. You in-game chat messages and history;
j. History of all your actions in the Game and or any blocking;
k. History of your purchase of Virtual Goods;
l. Your messages sent to our Support and history of all inquiries;
n. We may also collect certain data (like IP address, username, time of entry and re-entries etc.) that is required for our detection, investigation and prevention of cheating in the Game and EULA violations. These data are used for the purposes of detection, investigation and prevention of frauds and cheating in the Game. If the data can be used to prove that cheating or another fraud or EULA violation has occurred, we will further store the data for the establishment, exercise or defense of legal claims during the applicable statute of limitations. Please note that the specific data stored for this purpose may not be disclosed to you or any third parties, since the disclosure will compromise the mechanism through which we detect, investigate and prevent frauds and cheating in the Game, as well as other EULA violations. In such cases we might also need to pass your information to fraud prevention agencies, or any other related organizations involved in crime and fraud prevention, such as the police.
o. We might use your data for the purposes of, in case you are living in EU, including it in the VAT invoices where we are legally required to do so.
5.3 Information we collect about you automatically through your use of the service/ Usage Data: We collect information that comes from you while you are playing our games, interacting with the application / website and other Services.
Such information includes but not limited to what device you are using, the way you play the game and your levels, profile visits and the information that you provide us with directly. Additionally, information we collect via cookies. For more information, please refer to the proper section of this policy and to our Cookies Policy here.
5.4 Information we receive from other sources: If you use any of the other services we provide, we may receive information about you from them. Furthermore, we may receive information about you from third parties with whom we are working closely including but not limited Facebook, business partners, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies).
a. To respond to your submissions, questions, comments, requests and complaints and provide customer support;
b. To monitor and analyze usage of the Game and trends in order to personalize and improve the Game and experience of our users while using any of the Sites, Game or Services;
c. To provide relevant content, ads and features that matches your or other people preferences;
d. To increase functionality and general quality of the Game;
e. To send you confirmations, updates, security alerts and support/administrative messages;
f. For marketing campaigns purposes, including (without limitation) email marketing campaigns;
g. To provide competitions;
h. To prevent cheating, fraud and crime and to verify your compliance with our terms and conditions and our policies;
i. To meet legal and tax obligations and to carry out financial, regulatory and management reporting, and audit and record keeping;
j. To provide and maintain our Service;
k. To notify you about changes to our Service;
l. To allow you to participate on interactive features of our Services when you choose to do so;
m. To gather analysis or valuable information so that we can improve our Service;
n. To detect, prevent and address technical issues;
o. For any other purposes, which we believe are necessary and for which the information is collected;
p. To protect our property rights and to enforce our legal rights.
According to Article 6.1 of the GDPR, we rely on the following legal bases for the collection and use of your personal information:
a) You have given your consent to the processing of your personal data for one or more specific reasons. We may sometimes ask your consent to collect other information from you or your device. In such instances, we will inform you about the information we would like to collect, the reason we need it and what we will use it for. You have the right to withdraw consent at any time.
b) Processing is necessary in order to enter into or perform a contract with you. For example, we may need to use your information in order to provide you with the information, products and services that you request from us or information about goods and services we feel may interest you, to notify you of changes to our Service etc.
c) Processing is necessary for compliance with legal obligations we are subject to. For example, to prevent fraud or potentially illegal activities and, to take action against fraudulent or misbehaving players, or to keep our Service and its features safe, we may use your data.
d) Processing is necessary for the purposes of our legitimate interests, except where such interests are overridden by your interests, rights or freedoms, such as for the purposes of data analysis, testing, research and surveying, as well as for the purposes of marketing and promotion of our products.
We store personal data for as long as required by the respective processing purpose and any other lawful linked purpose.
Personal data that are collected under the legal basis of ‘Legal Obligations’, are maintained after the expiry of the legal obligations as long as the relevant institutional framework permits.
Data that may be necessary for our legitimate interests as the controller are kept until the reason for such storage has expired.
Personal data of expression of interest through a query or a complaint are kept no longer than 6 months after the query or the complaint is answered and permanently settled.
Players’ personal data are kept for 5 years since the last day of active participation in the game. We will delete your Personal Data after you request your Account deletion and the grace period of 45 (forty - five) calendar days, during which we can restore your Account, expires.
Cookies are kept for no longer than two years.
Specifically for personal data we process based on your consent (e.g. for marketing purposes), such data are kept from obtaining your consent and until it is revoked.
Personal data that are no longer necessary are safely destroyed or anonymized.
We have implemented reasonable and appropriate organisational and technical measures to protect the personal data and the entire information we collect from security risks.
We do follow the rules of Regulation (EU) 2016/679 (General Data Protection Regulation) on the protection of individuals with regard to the processing of personal data and on the free movement of such data and the generally accepted industry standards to protect the personal information submitted, both during transmission and once we receive it. Therefore, while our goal is to use commercially acceptable ways to protect your personal information, we cannot guarantee it is absolutely secure, since no method of data transmission over the Internet, or method of electronic storage is 100% secure. Please note that information that you voluntarily make public, or which you disclose by posting comments or inserting of the Content will be publicly available and viewable by others. We do not hold any liability for any information that you voluntarily choose to make public through such and/or other explicit actions.
For the performance of a contract with you, compliance with a legal obligation we are subject to, and based on our legitimate interests, we may share or disclose your personal data with the following categories of third parties:
a) business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
b) third party companies that perform services on our behalf, including payment processing, data analysis, marketing services, email campaigns, hosting services, and customer service. While providing the services for us, these companies may access your personal information, and are required to use it solely as directed by us for the purpose of our requested service;
c) advertisers and advertising networks that require the data to select and serve relevant advertisements to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 200 women aged between 40-50 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience;
d) Player Support partners: for some territories and products we engage third parties to provide you with appropriate player support services. Such companies may get access to your personal data, including personal data that you may provide in your player support requests.
We may disclose your information when you give us your consent to do so, including if we notify you on the Game that the information you provide will be shared/disclosed in a particular manner and you provide such information.
Some personal data of yours may be disclosed to public authorities, e.g., tax and customs authorities, auditors, or to any supervisory or persecutory authority within its role or any judicial authority where required by law or judicial decision, after their request, in accordance with Union or Member State law.
Your information (including personal data) can only be accessed (with limited access rights to the absolutely necessary) by our authorized employees or consultants or the concerned group entities that need to have access to this data in order to be able to fulfil their given duties. In order to help ensure a secure of your data, we are developing and implementing administrative, technical and physical security measures to protect your data from unauthorized access or against accidental or unlawful loss, misuse or alteration.
We are working with third parties that are based outside of the European Economic Area (EEA), and may transfer data about you to the countries in which these parties reside. Whenever we share personal data originating in the EU with an entity outside of the EEA, we guarantee an adequate level of personal data protection and we will do so on the basis of the EU standard contractual clauses, with your consent, or because such transfer is necessary performance of a contract.
Some of the information you provide to us are stored on our secure servers, based in the European Economic Area (“EEA”), in the United States of America, in Russia, Korea and Singapore.
By submitting your personal data, you agree to this transfer, storing or processing.
Your Internet browser can be set to reject cookies generally. Note that we recommend you to allow all cookies from our Sites, otherwise some of our Services may work incorrectly and some features may become unavailable.
For further information please refer to our Cookies Policy here.
Under the General Data Protection Regulation, you have certain data protection rights when it comes to having access to your personal data, which you can exercise by contacting us at the email address provided below.
These rights are the following:
a) Right to be informed. Before data is collected, you have the right to know how it will be collected, processed and stored and for what purposes. This right is exercised through this privacy and data processing notification.
b) Right of access. You have a right to inquire and know what information we hold about you how and why we use your information, to whom we disclose your information, and request a copy of the information we hold about you. In order to exercise this right, you should contact us at email@example.com and to identify which information would you like to receive. We shall get back to you in the fullest extent possible, however please note, that we might need to verify your identity before sharing the information with you, as well as that we might not be able to provide you with certain types of information if it is related to other users information Please note that we may not be able to provide all the information you ask for, for instance if the information includes personal information about another person. Where we are not able to provide you with information that you have asked for, we will endeavor to tell you why.
c) Right to correction/ Rectification. We put our best effort to keep the information that we hold about you accurate and up to date. Since it is not possible for us to be aware of any changes to your personal data if you do not inform us, please help us keep your information accurate by informing us of any changes to your personal information we do process. In case you have reasons to believe that the information we hold is incomplete or inaccurate, please inform us at firstname.lastname@example.org and we will act accordingly.
d) Right to erasure / Right to be forgotten. We have to answer such right when:
• your personal data are no longer necessary in relation to the purposes for which we collected it
• withdraw your consent on which the processing is based and where there is no other legal basis for the processing
• your personal data have been unlawfully processed
• have to be erased for compliance with a legal obligation we are subject to
We reserve the right to refuse this right of immediate implementation if the processing is necessary for compliance with any legal obligation we are subject to, or for reasons of public interest, or for the foundation and exercise or support of our legal claims (according Article 17 § 3 of the Regulation).
In case you want to exercise such a right, please let us know via e-mail at email@example.com. Be informed, that in order for us to process your request and to prevent us from collecting any future information about you, you should delete the game application from your devices and terminate your account with us and clear your cookies from any device where you have played our Games in a web browser.
e) Right to restriction of processing of your personal data. You may have the right to request to block or suppress processing of your personal data, when certain conditions apply. If you would like to exercise this right, please contact us at firstname.lastname@example.org.
f) Right to data portability. In some circumstances, you have the right to request from us to move, copy or transfer to you, in a safe and secure way, in a commonly used and machine- readable format, the data which you have provided to us, in order to transfer it to another data controller. Whenever technically possible, this also includes the right to have the data transferred directly from us to another controller without you having to handle the data. If you would like to exercise this right, please contact us at email@example.com.
g) Right to object to processing / right to withdraw consent. You have the right to object to the processing of your personal data for specific reasons such as direct marketing purposes, purposes of historical/ scientific research or for the performance of a task in the public interest. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. After your request, we shall no longer process your personal data unless we have compelling legitimate grounds for the processing which override your interests, rights and freedoms. If you would like to exercise this right, please contact us at firstname.lastname@example.org.
h) Rights related to automated decision-making including profiling. We do not carry out any decision-making based solely on automated processing, including profiling unless we have your consent, or we need to do so to perform a contract with you.
Additionally, you have the right to opt-out of direct marketing. Specifically, if you have elected to receive direct marketing communications from us, you can change your mind at any time by following the opt out link in any marketing communication that is sent to you. If you have elected to receive more than one type of marketing communications from us, you may need to opt out of all of them individually. It may take a few days for us to update our records before any opt out is effective.
In the event that you make such request in a written or electronic form regarding any of the above rights and provided that the request is coming from the data owner and this may be verified, we will assess your request and respond within one month of its receipt, either for its satisfaction or to provide you with objective reasons preventing it from being satisfied, or, given the complexity of the request and the number of requests at the given time, request an extension of response for a further two months period (Article 12.3).
The exercise of your rights is free of charge.
Furthermore, you have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority.
If you are dissatisfied with the use of your data by us, or our response after exercising your rights, you have the right to lodge a complaint with a supervisory authority. Before such complaint, you may contact us if you wise so we can provide you with complete information and support.
We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
For any questions regarding the processing of your personal data and the exercise of your rights mentioned above, you may contact us by telephone at +357 25 211 945 (working hours 09:00 - 17:00 Cyprus time zone), by e-mail at email@example.com and by post at: 16 Spyrou Kyprianou Avenue, Divine Clock Tower, 1st floor, 3070 Limassol, Cyprus.
In our webpage www.scorewarrior.com you may find a more extensive description of our Policy.
If you wish to contact with the Supervisory Authority in the country of our establishment, the contact details are: Jason 1 str., 1082 Nicosia, CYPRUS, telephone +357.22818456, e-mail: firstname.lastname@example.org.
Due to the services constantly evolving, this Policy might change from time to time, therefore we advise you to check for the latest versions which will always be published on our website.
Last Update: August 20, 2020
“We” or “Us” or “Our” should be regarded as “SCOREWARRIOR LIMITED”, “You” or “Your” should be regarded as “user” or “player”, “Services” should be regarded as “all and any services provided by Us”.
This Payments Policy is an integral part of the Terms of Service of the Game and Services that we provide to You and by starting to use our services you agree to this Payments Policy.
The prices for Virtual Goods are set in Euro, US Dollars or other currency applicable to your region and are displayed in the description of corresponding Virtual Goods. To execute a purchase, you should click on the “Price Button Text”. The lowest price of any Virtual Good is commensurable of 2.99 USD. The highest price could reach up to 499.99 USD.
Payments accepted worldwide but could be rejected in case you are located in Iran, North Korea, Cuba or any other country on which the international sanctions are imposed.
After clicking on the “Price Button Text”, you will be offered to choose a payment method and enter respective payment details. We support payments with Visa™, MasterCard™, Maestro™ debit/credit cards along with a number of other payment methods applicable to your region.
When conducting online purchases in the Games, You agree that the process of executing these purchases will start immediately and accept that You will lose any right to withdraw Your purchase once the purchase is processed.
NOTE THAT WE DO NOT STORE ANY OF YOUR PAYMENT DETAILS ON OUR SERVERS. ALL DATA IS STORED AND PROCESSED BY THE PAYMENT SERVICE PROVIDER. THE COMPANY ITSELF DOES NOT PERFORM ANY PROCESSING OF THE PAYMENTS. PROVISION OF PAYMENT PROCESSING IS PERFORMED SOLELY BY THE THIRD-PARTY PLATFORMS, SUCH AS APPLE (IOS), GOOGLE (ANDROID), DESKTOP AND STEAM CLIENT, FACEBOOK. IF YOU ARE PLAYING OUR GAMES ON SUCH PLATFORMS, YOU MUST ALSO COMPLY WITH ALL TERMS AND CONDITIONS SET BY THOSE THIRD PARTY PLATFORMS. THE CHARGING AND BILLING IN SUCH GAMES ARE SUBJECT TO RULES OF THE THOSE PLATFORMS. SCOREWARRIOR LIMITED DISCLAIMS ANY LIABILITY OF ANY NATURE FOR SUCH PLATFORMS’ ACTIONS.
Before you confirm your purchase by clicking on any conspicuously labelled button which leads to conclusion of the purchase process or by making other actions (e.g. sending a message), you must review carefully your purchase details, including but not limited to: selected payment method, total price including all applicable taxes and charges. If you find any errors, you should correct them or cancel the purchase.
NOTE THAT WE DO OUR BEST TO PROCESS AND COMPLETE YOUR PURCHASES AS FAST AS PRACTICALLY POSSIBLE, BUT UNDER CERTAIN CIRCUMSTANCES WE MAY NEED UP TO 72 (SEVENTY-TWO) HOURS TO COMPLETE YOUR PURCHASE. SUCH CIRCUMSTANCES MAY INCLUDE (WITHOUT LIMITATION): YOUR INTERNET CONNECTION FAILURE AT THE MOMENT YOU EXECUTE THE PURCHASE, ERRORS AND/OR CONNECTION FAILURES ON THE SIDE OF PAYMENT SERVICE PROVIDER, ETC.
In most cases 72 (seventy-two) hours is enough for payment services providers either to process your payment (so we can complete it) or refund full price of your purchase automatically. In case none of the above happened after the expiration of 72 (seventy-two) hours, please kindly contact our Support Team at: email@example.com.
We reserve following rights in respect to Virtual Goods:
a. Offer different sets and/or prices of Virtual Goods available for purchase for different users;
b. At any time in our sole discretion modify the sets and/or prices of Virtual Goods available for any user;
c. We may decline your request to acquire Virtual Goods for any reason.
Following rules apply to Virtual Goods:
a. Virtual Goods may only be redeemed for other Virtual Goods where permitted in the Game;
b. All Virtual Goods are non-refundable and non-exchangeable (whether or not you use them), unless otherwise expressly stated in these Terms of Service or as it is required by applicable Law;
c. You cannot sell or transfer Virtual Goods to anyone, unless otherwise permitted by the Game and if such actions are carried out in special in-game interface;
d. You may only acquire Virtual Goods from us or other users of the Game via special interface inside the Game;
e. Virtual Goods cannot be exchanged for cash or any goods or services, except other Virtual Goods as permitted in the Game.
ANY OF YOUR FURTHER ACTIVITY AFTER READING THIS PAYMENTS POLICY WITHIN THIS WEB-SITE OR WITH OUR SERVICES OR A PART OF THEM WILL BE DEEMED (AND YOU AGREE) AS FULL, UNCONDITIONAL AND IRREVOCABLE CONSENT THAT HAS THE EQUAL POWER TO YOUR WRITTEN CONSENT.
Last Update: August 20, 2020
“We” or “Us” or “Our” should be regarded as “SCOREWARRIOR LIMITED”, “You” or “Your” should be regarded as “user” or “player”, “Services” should be regarded as “all and any services provided by Us”.
This Refund Policy is an integral part of the Terms of Service of the Game and Services that we provide to You and by starting to use our services you agree to this Refund Policy.
The Refund Policy
Under the terms of Refund Policy set forth herein, We do not guarantee any reimbursements, returns and refunds and in no case We will provide cash refunds. When conducting online purchases in the Games, You agree that the process of executing these purchases will start immediately and accept that You will lose any right to withdraw Your purchase once the purchase is processed. At Our sole discretion We may choose to reimburse You only with game currency or virtual goods. You agree that We cannot prevent all possible technical issues when Services may be disrupted. If during the usage of Services there was such technical issues (including any error), You can contact our Support team (e-mail: firstname.lastname@example.org).
Basic conditions of Refund Policy
1. Your refund request (claim, petition) will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within seven (7) days when the loss occurred or if You allege that another individual (or a minor) has accessed Your player account. Any of Your requests submitted after the lapse of such time will not be considered.
2. In case of occurrence of any issues We reserve the right to demand and You agree to provide Us with any available screenshots and other documents at Our sole discretion to verify your identity and confirm Your descriptions and request within 5 (five) days from the day of Our demand. No request or claim from You will be processed without supporting documentation. Any of Your requests will not be considered after the lapse of such time and in case You did not provide Us with necessary documents.
3. As soon as possible, Support team will consider Your application and will put the best effort to figuring out the problem. After such consideration We will be able, at our sole discretion to: - decide to return Your game currency or virtual goods; or - refuse to return such game currency or virtual goods without explanation and further appeal.
4. Reimbursements will not be given unless the Support team is able to verify that the loss occurred due to a game irregularity outside of normal gameplay, primarily as the result of a documented bug or server error.
5. We reserve the right to withhold any refund or reverse transaction until the identity of Your player account is adequately established to our satisfaction, in order to ensure that any payment made to Us will be honored after a refund has been made. You agree to provide, in case We demand, a notarized identification, or any other certified identification in accordance with the applicable laws of Your jurisdiction. If such notarized or certified identification or documents are not provided within five (5) days of our request, then such refund or reverse transaction shall not be effected, Your player account shall be closed and You shall forfeit all funds in Your player account, such decision shall be final, binding and not subject to appeal.
6. All purchases of virtual currency and virtual goods are deemed to be final and non-refundable, unless stated otherwise at Our discretion.
7. No Our employee outside of Our Support team is authorized to reimburse You or appeal the Support team’s decision.
8. In any case the following does not result in any returns or refunds or reimbursements by Us to You and you indemnify Us from any responsibility: - potential or theoretical gain; - any losses attributable to errors in Your system (i.e. computer, Internet connection, etc.) or any system owned by a third party; - being banned from the game or any of Our Services for violating the in-game policies or any rules of providing of Our Services. You should play using a fair method in all games and should not in any way attempt to influence unfairly the outcome of that game. This includes using computer aids, mathematical equations, betting systems etc.; - timing out as a result of inactivity on your system (i.e. computer, Internet connection, etc.).
9. You grant Us with the right to hold You accountable (resulting in Your liability) for spamming with petitions or emails requesting returns or refunds or reimbursements or giving false information including in an attempt to receive any returns or refunds or reimbursements.
10. This Refund Policy may be amended from time to time due to the constant development of the Game and Services, therefore we advise you to always check for the latest version of this document that will always be available on the website and will enter in force from the moment it is published.
ANY OF YOUR FURTHER ACTIVITY AFTER READING THIS REFUND POLICY WITHIN THIS WEB-SITE OR WITH OUR SERVICES OR A PART OF THEM WILL BE DEEMED (AND YOU AGREE) AS FULL, UNCONDITIONAL AND IRREVOCABLE CONSENT THAT HAS THE EQUAL POWER TO YOUR WRITTEN CONSENT.